BetMGM Customer Suporrt

As a popular online sports betting and games provider, the operator’s BetMGM customer support team needs to always be on top of every problem as soon as it arises.

The people behind the customer support are quite stellar and are there to help you with your everyday playing needs while also solving unexpected problems in a timely fashion. We took the liberty to assess how BetMGM customer service works and analysed their biggest weaknesses and flaws.

BetMGM Customer Support

The BetMGM customer support team is available to you 24/7. They have a variety of ways for users to get in touch with them and even determine the problem themselves so they don’t waste time messaging back and forth with the operators, wasting precious time.

We were able to notice that they have a very thorough FAQ section found within their Help Center. With a single click, you can open up a list of the most frequently demanded issues and read step-by-step guides to resolve them.

If you want a more direct approach, there are a few ways that you can contact BetMGM customer service as well.

BetMGM Live Chat

The Live Chat option is the most dependable and direct method that the provider offers. You can activate it in two ways. First, by clicking the bubble icon in the lower right corner or by going to the Help Center and clicking on the Live Chat function.

We found that the first way to activate the Live Chat function is much more user-friendly for us, and we assume will be for the majority of users. When opening it, you will see a few top suggestions provided. But you can use the search bar to find the answers specific to your situation.

For direct contact, you can press the Contact Us button within the live chat and type your message there. Their response is not always instant, but they do have a decent turnaround period when it comes to providing answers.

BetMGM Phone

We searched high and low for a contact number but failed to find one. Therefore, you are not able to call BetMGM directly when it comes to resolving your issues.

This is something that UK customers actually highly appreciate having, as a more personal way of solving issues also builds more trust than only messaging one another back and forth.

For now, a way to call them via phone does not exist. But we can’t really deny or confirm at this point that they will add this option. If they want to gain more trust in their users, this is something that the brand should start to implement.

BetMGM Email

When it comes to contacting the operator via email, it is not as easy as you assume it would be. Actually, the email address is not clearly displayed as it should be. Most brands have their contact email address displayed in the “contact” us section, but it is not the case here.

Nevertheless, we did some digging around and managed to find the address. You can send a message to them via [email protected]. You can go as thorough as you want when describing the problem to them via message. They provide equally detailed answers and are sure to send a return message in a timely fashion.

While we did like the urgency they answered us, it took us a long time to find the email. It’s much faster to message them via live chat, so we would suggest avoiding this method and sticking with the chat function instead.

BetMGM Customer Support Summary

Overall, BetMGM customer support offers tremendous help for all of its UK users. You actually can’t have a site like this without one as problems are bound to happen no matter how tight things are kept. The brand was able to cover everything when providing help and users are going to be feeling tremendously happy and safe when using it.

That said, there are ways to improve the situation. No direct phone number contact is a downside. Also, it took us a long time to find the BetMGM contact email, which shouldn’t take so long. If they fix these issues, they will have one of the best customer support teams in all the land.

BetMGM FAQ

For a bit more information about BetMGM customer support, here are a few useful FAQs.

Does BetMGM work in the UK?

Yes, they do. BetMGM is now fully licensed and available for use in the UK and allows them to wager on sports.

How do I unlock my BetMGM account?

If you get locked out of your account, don’t worry, there are ways to get it back. Contact the customer support team as fast as possible and follow the instructions provided to get back to your account.

How do I withdraw money from BetMGM?

Once you incur some winnings, you can open the Withdraw section within your player’s account, pick a payment method, and simply follow the instructions to activate a transaction.

*This review is a promotional feature and the site has been paid for by BetMGM to provide the following positive review about BetMGM – this review is not provided by an independent consumer.